Refund policy

30 days to change your mind

You have 30 days from delivery to request a return — no reason needed. 1. Email support@maisonviveur.com with your order number. 2. We'll send you a return shipping label and instructions. 3. Pack the watch unworn, in its original condition and packaging, with proof of purchase. Returns sent without contacting us first can't be accepted, because we need to know which order they belong to.

Your legal right to cancel (EU and UK)

If you live in the EU or UK, you also have a legal 14-day right to cancel from the day you receive your order, for any reason. Just tell us within those 14 days — an email to support@maisonviveur.com is enough — and send the item back within 14 days after that. Our 30-day policy gives you more time than this; it doesn't replace it.

Damaged, faulty or wrong item?

Please check your order when it arrives and email us straight away if anything is wrong, with a photo. We'll put it right. Faulty items are also covered by your legal guarantee rights and by our Lifetime Warranty.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it. If more than 15 business days have passed since we approved your return and you haven't seen the refund, email support@maisonviveur.com.

Exchanges

The quickest way to get a different colourway is to return your watch and place a new order.