Frequently asked questions
Is the glass really sapphire?
Is the glass really sapphire?
Yes. Sapphire crystal with an anti-reflective coating — the scratch-resistant material used in fine watchmaking.
What movement does it use?
What movement does it use?
A hybrid movement that combines the look of a mechanical watch with the precision of quartz. It's our Calibre 8299.
How long does delivery take?
How long does delivery take?
1–3 business days to prepare and inspect, then usually 6–8 business days to arrive. Delivery is free and tracked.
Will I pay customs or extra fees?
Will I pay customs or extra fees?
No. Prices include all taxes and import duties — there's nothing extra to pay on delivery.
Will it fit my wrist?
Will it fit my wrist?
The woven strap adjusts continuously with a hook-and-loop fastening, so it fits virtually any wrist — no links to remove, no tools.
Can I swim with it?
Can I swim with it?
It's rated 3 ATM: fine for rain, handwashing and splashes. Take it off before swimming or showering.
How does "buy one, get one free" work?
How does "buy one, get one free" work?
Choose your watch, pick your free second colourway in the same box on the product page, and check out. You pay for one.
What does the lifetime warranty cover?
What does the lifetime warranty cover?
Manufacturing defects and accidental damage, for life. See the Lifetime Warranty page.
What if I don't like it?
What if I don't like it?
You have 30 days from delivery to return it. EU and UK customers also have a 14-day legal right to cancel.
When will I get my refund?
When will I get my refund?
Within 10 business days after we approve your return, to your original payment method.
How do I track my order?
How do I track my order?
Use the link in your shipping email, or our Track Your Order page.
Still have a question?
Write to support@maisonviveur.com — we reply within 24 hours on business days.